Authorisation Type

The method of obtaining the customer’s consent to manage their prescription repeats and to communicate with them. This can be done via a secured SMS code, or via a signed form.

Consolidation of reminder messages

The process of aggregating all the prescriptions for a customer that fall within a 7 day period (Sunday to Saturday) and sending a single reminder in the middle of the period (set by default to Wednesday of that week).   

Customer Reminder Service

A reminder service informing customers when their prescription repeats are due for refill and whether they have to see their doctor for a renewal.

Dormant Prescription

A prescription for which a registered customer does not receive a reminder (the reminder service is inactivated).

Due date

The date when the next prescription repeat should be dispensed, i.e. the prescription needs to be refilled or prefilled in pharmacy.

Follow-up customers

A list of ‘customer events’ that require (immediate) attention. Customers may need to be approached (again), because they didn’t collect their prefilled prescription, or when the registration form is not completed.

Groups

Special Interest ‘Groups’ for customers who have expressed a special interest in particular information and have been selected to receive information and/or products from the pharmacy about certain topics (e.g. Vitamin Club, Baby Club, etc).

Health Information

Customers agree to receive messages from or through the pharmacy when helpful information about their health condition is available or when special product promotions are applicable for certain customers.

Inactive Prescription

See Dormant Prescription.

Medicare Status

An indicator of a customer’s Medicare status, specified as either ‘Standard’ or ‘Concession Card Holder’.

My Tasks

A functionality in top to add customer or personal related tasks to the “Today’s Action List”.

New Prescription

A prescription that is active but for which the “repeat interval” has not been set.  Until it is set, the customer will not receive a reminder. Once the reminder has been set, the prescription becomes an “Active” prescription.

On Reserve

Prescription held in pharmacy but currently not used.

Pending Registration

A registration of a customer in top that has not been fully completed, i.e. no SMS code has been entered into the system.

Product Master

A reference file of all medicines collected from the dispensing systems in pharmacies used to facilitate the repeat interval calculation and prescription recognition.  This file will be constantly monitored and updated through pharmacy feedback.

Prefill Service

A service for customers whereby the customer leaves their prescriptions in the pharmacy. Customers will receive reminder messages and be asked to reply to the pharmacy to authorise “prefilling” the prescription, which is then to be collected from the pharmacy the following day.

Reminder Interval

The number of days between two dispensing episodes.

Safety Net Repeat

A pre-set repeat interval of 21 days, the legal minimum time between prescription refills, to manage the timing of repeats for customers who wish to reach their Safety Net as soon as they can.

Standard Product Repeat

The pre-set repeat interval calculated based on the Product Master File, containing the most common repeat intervals for the majority of medicines.

Today’s Action List

A list of actions which need to be handled by pharmacies on daily bases.